Customer Care

Processing & Shipping  

In Stock Ready to Ship: Items that are in stock ready to ship will ship within 3 days instead of the normal processing time of 10-14 business days. These items are also avail for express shipping. They are in office & will ship faster than items that are not in office. 

Shipping | Domestic

Orders are processed 7 days a week and most orders will ship within 10-14 business days after your payment is authorized and verified. This doesn't include holidays or weekends. All orders are shipped via usps, with a tracking number which will be sent via email upon shipment. We are not responsible for any packages lost, stolen or delayed by the postal service. Some orders with multiple items may have separate shipments.

Shipping | International 

International Orders are shipped First Class Mail. Tracking information is available for international orders. Any custom fees or taxes associated with international orders are the responsibility of the customer. Please note that customs authorities require us to state the value of the item directly onto the package. Orders will ship within 10-14 business days after your payment is authorized and verified, this doesn't include holidays or weekends. We are not responsible for any packages lost or stolen by the postal service.  

How Can I track My Package? 

All orders are shipped via usps, with a tracking number which will be sent via email upon shipment.

What Credit Cards Do You Accept? 

We accept all major credit/debit cards such as Visa, Mastercard, American Express and Discover

Return Policy

All sales are final. We do not accept returns or exchanges due to Covid 19 restrictions. 

If there is an issue with your order, please contact customer care directly at info@hellobarbieonline.com